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How we handle your account and data

When you open an account with dagangjudi login, your information is protected under our terms of service and privacy framework.

Account security verified at signupWithdrawal verification within 24 hoursData handled per local regulation
dagangjudi login How we handle your account and data
REACH OUR TEAM

How to contact us about legal and account matters

Team online

Live Chat

Open the chat widget in the bottom-right corner of your account page. Our team responds in English within 2 minutes during operating hours, 08:00–23:00 WIB daily.

Email

Send inquiries to [email protected]. We reply within 4 hours on weekdays; weekend responses arrive within 24 hours.

Phone

Call our Indonesia support line at +62-21-XXXX-XXXX (available 08:00–22:00 WIB, Monday–Friday). Staff speak English and Indonesian.

PROTECTING YOUR DATA

How we secure your account and information

Account Authentication

Your login uses email verification plus a password you create. Two-factor authentication is available in account settings. We never ask for your full account password in support conversations.

Payment Data

DANA, OVO, GoPay and QRIS transactions are processed through encrypted connections. Your card or wallet details are never stored on our servers — payment partners handle all sensitive data.

Cookies and Tracking

We use cookies to remember your language preference, keep you logged in, and track page behaviour for fraud prevention. You can disable non-essential cookies in your browser settings.

Data Retention

Transaction history and account details are kept for seven years as required by Indonesian financial regulation. Closed accounts are archived and not accessed except for legal compliance or dispute resolution.

Your Access Rights

Email [email protected] to request a copy of all your data, correction of inaccuracies, or account closure. We respond within 14 days.

Privacy Officer Contact

Questions about how we handle your information? Contact our privacy team at [email protected]. We respond in English and Indonesian.

Legal and account rights FAQ

Yes. Open your account settings, select 'Close Account', and confirm. We process closures within 24 hours. Any remaining balance is refunded to your registered DANA, OVO, GoPay or QRIS wallet within 48 hours. Closed accounts cannot be reopened.

We retain all transaction records and account history for seven years as required by Indonesian financial law. After closure, your archived data is kept for the same period. You can request a download of your history at any time via support.

Contact our support team via live chat or email with your transaction ID and details. We investigate within 48 hours. If the issue involves your payment partner (DANA, OVO, GoPay or QRIS), we escalate directly and follow their dispute resolution timeline.

We share only the minimum data needed to process your deposits and withdrawals with DANA, OVO, GoPay and QRIS partners, and to comply with Indonesian law. We do not sell or rent your information. Marketing preferences can be managed in your account settings.

You can update email and phone in account settings instantly. Changes to your registered name require verification. Submit a request with photo ID to [email protected]. We verify and confirm within 24 hours.

Account data is stored on encrypted servers compliant with Indonesian data protection standards. All communications between your device and our platform use SSL encryption. We perform monthly security audits and limit staff access to your personal information.

Yes. Email [email protected] with your request. We compile your complete account file — including all transactions, login history, and settings — and send it as a downloadable file within 14 days, where local law permits.